Customer Service Information Page Refunds & Returns 100% Satisfaction No Questions Asked Refund Policy
If you have a customer service question that is not answered on this page, please e-mail support @ empressepublishing.com. We usually will respond within 24 hours. In many cases, your question must be researched to find out the correct answer or procedure.
RE: Return /Refund Instruction
Our return policy is one of the most generous in the industry. On most products, we offer a 60 Day total satisfaction guarantee or your money back. Since most of our customers are overjoyed and thrilled with the power, knowledge, and changes they experience using these products… we get very few returns.
Occasionally, people do need to submit a return for a variety of reasons not associated with the satisfaction or quality of the program (such as financial crisis, miscommunication between spouses, or you simply ordered the wrong product.) Our return policy is UNCONDITIONAL, therefore it doesn’t matter why you need to return the program or why you are requesting a refund. No questions asked.
What does matter is the following:
1) Please provide your name and email when requesting a refund so we can locate your customer record. You can email your request to support @ empressepublishing.com or you can call our Los Angeles headquarters.
2) You must be refunded using the same method of payment that you originally ordered. If you used your Master card, we can only refund the amount to the same Mastercard. If you ordered via the Internet on-line cart… we need to know that.
3) Include a receipt if you have one. If you do not have a receipt, include a copy of your CREDIT CARD statement which states the amount billed and the vendor. Or, include any e-mail receipt you have with your product, price, shipping price, and total amount paid
4) Write down the VENDOR that charged your account. If it was purchase from us, your credit card should read : Empresse Publishing or Handwriting University
7) Shipping and handling is never refunded if you placed an order of a physical product. (We have already paid a shipping company to package the product and a carrier to delivery the product to you. In fact, our shipping cost are usually much more than we charge.)
10) Time is not refundable. Coaching Services, Consulting, Mastermind Classes, and One-on-One Consulting does have a Refund Policy on unused hours or non-delivered services. There are no refunds after the service, class, or consulting time has been delivered.
All refund questions or comments should be emailed to support @ empressepublishing.com